Services: Queue Management
iGQ is ideaGeek’s major revolution in multimedia queuing management system.
The system is designed as a tool to crack queue overcrowding problem, it allows for faster organization of queuing and customer service with its non-linear system
Queue overcrowding can lead to low customer satisfaction, longer waiting periods, walk-offs and poor brand image. Eventually this will affects customer loyalty issues. Yet, hiring additional staffs is not the answer, since this may reduce efficiency, lead to staff redundancy and reduce profitability. With iGQ your clients no longer have to stand in a line waiting for their turn to be served, as they can sit and relax in the waiting lobby without having to fear about missing their turn.