Queue congestion can lead customers and business owners to low satisfaction if not managed properly. If the waiting period for a specific service from a place is too long, we walk out.
No one wants to stay on a never-ending queue where they don’t know when they will be served. Eventually this will have an impact on any services people want to receive; be it profitable or non-profitable organization- they scenario is same.
But if you hire more staff to manage higher volume of queues, it will not be effective since the queues fluctuates in numbers each day, where one day the staffs will be busy serving a large volume of customers and the next day some will be sleeping since they won’t be having anyone to serve. This may reduce efficiency, lead to staff redundancy and reduce profitability of any organization.
With iGQ, we turn the tables. iGQ is a major revolution in multimedia queuing management which is designed as a tool to crack queue congestion problem, it allows for faster organization of queuing and customer service with its non-linear system.